Chapter 18Communication

Excellent communication within an organization can turn a good company into a great one. Engaged employees like to know what is going on and appreciate it if they feel heard and respected. Workers appreciate honest, direct communication from their leadership, especially in uncertain times. You can demonstrate solid communication techniques when speaking with those above you in the company. Asking coaching-style questions opens the door to important ideas and thoughts that you can, in turn, communicate to your employees. Consider your leaders as valuable resources, which you can tap into for your benefit and for the betterment of those you lead.

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