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Performance and Fault Management by James M. Thompson, Kent J. Phelps, Robert L. Pavone, Christopher E. Elliott, Paul L. Della Maggiora

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Why Develop a Knowledge Base?

Network administrators will typically start managing their network by purchasing a management package that supports auto-discovery. After they turn the package on, it discovers every device in their network. It then starts generating events as PCs come and go on the network, equipment is tested in labs, and a myriad other reasons. Some events may point to legitimate faults in your network. However, the signal-to-noise ratio is excessively high to be useful. A knowledge base will help your network management system to reduce that signal-to-noise ratio to an acceptable ratio via a variety of methods, including indicating which devices and ports should be managed.

For example, suppose an SNMP trap comes in that indicates ...

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