4 Digital Government
Digital Government (DG) is a central pillar of public performance. DG is broadly defined as the use of digital technologies in government operations and communications (Roman et al. 2019), including as “an integrated part of governments’ modernization strategies, to create public value” (OECD 2014). Examples of digital technology use in government have become ubiquitous, from citizens paying their taxes to government managers, and employees using applications and databases in managing their programs to efforts that involve citizens in governance. Importantly, after targets have been identified (e.g., through logic models, Chapter 3), DG will part of almost every program in helping to realize ...
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