Performance Appraisals

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Contents
5. About This Course
6. How to Take This Course
7. Pre-Test
8. 1 The Performance Appraisal Process: An Overview
   1. Objectives of the Performance Appraisal Process
   2. Obstacles to Achieving Performance Objectives
      1. Lack of Clarity
      2. Lack of Mutual Respect
   3. Managerial Resistance to Participating in the Performance Appraisal Process
   4. A Common Misperception about Performance Appraisals
   5. Benefits and Uses of Performance Appraisals
      1. Benefits and Uses for Employees
      2. Benefits and Uses for Managers
      3. Benefits and Uses for the Organization
   6. Elements of an Effective Performance Appraisal System
   7. Respective Responsibilities
      1. Human Resources Practitioners
      2. Managers
      3. Employees
   8. Recap
   9. Review Questions
9. 2 Coaching and Counseling
   1. Coaching
      1. Coaching Characteristics
      2. Spontaneous Coaching
      3. Planned Coaching
   2. Counseling
      1. Counseling Characteristics
      2. Directive Counseling
      3. Nondirective Counseling
   3. Managerial Coaching and Counseling Responsibilities and the Performance Appraisal Process
   4. Apply Effective Communication Skills to Coaching and Counseling
      1. Verbal Communication Skills
      2. Written Communication Skills
   5. Measure the Effectiveness of Communication Skills
   6. Recap
   7. Review Questions
10. 3 Establishing Standards of Performance
    1. Legal Parameters of Measuring Performance
       1. Key Legislation
       2. At-will Relationship
       3. Performance Appraisals and Terminations
       4. Legal and Job-Specific Language
    2. Methods of Appraisal
       1. Common Criteria
       2. Choosing the Most Suitable Appraisal Method
       3. Self-Evaluation
    3. Position Descriptions
       1. Job Requirements
       2. Duties and Responsibilities
    4. Disciplinary Action and Documentation
    5. Progressive Disciplinary Steps
    6. Performance Appraisal Forms
       1. Ways in Which Appraisal Forms Are Effectively Used
       2. Ways in Which Appraisal Forms Are Ineffectively Used
       3. Rating Terminology
    7. Recap
    8. Review Questions
11. 4 Preparing for Performance Appraisal Meetings
    1. Questions Managers Should Ask Themselves
    2. Asking Employees to Prepare Self-Evaluations
    3. Culling Information Upon Which the Appraisal will Be Based
       1. Position Descriptions
       2. Employee’s Work Record
       3. Mutually Agreed-Upon Performance Objectives
       4. Input from Others
    4. Anticipating Possible Employee Reactions
       1. Agreeable Reaction
       2. Contrary Reaction
       3. Nervous Reaction
       4. Defensive Reaction
       5. Silent Reaction
       6. Overconfident Reaction
    5. Create an Appropriate Setting
       1. Privacy
       2. Minimum Number of Distractions
       3. Comfortable
    6. Recap
    7. Review Questions
12. 5 The Written Review
    1. Why Written Performance Appraisals Are Important
       1. Justify Salary Increases
       2. Support Changes in Job Status
       3. Support Disciplinary Action
    2. Why Managers Dislike Writing Performance Appraisals
    3. Viewing Written Performance Appraisals as a Useful Tool
    4. The Importance of Establishing a Format
    5. A Seven-Step Format
    6. Writing Guidelines
       1. Writing Dos
       2. Writing Don’ts
    7. Language Selection
    8. Recap
    9. Review Questions
13. 6 Conducting the Performance Appraisal Meeting
    1. Effective Interviewing Skills
       1. Setting the Stage
       2. Different Types of Interview Questions
       3. Talking Versus Listening
       4. Body Language
    2. Areas to Be Covered
       1. Past Performance
       2. Previously Set Performance Objectives
       3. New Performance Objectives
       4. Career Development Plans
    3. Typical Performance Appraisal Meeting Pitfalls
    4. Conducting Negative Appraisal Meetings
    5. Conclude the Meeting
       1. Manager’s Checklist
    6. Recap
    7. Review Questions
14. 7 Special Topics in Performance Appraisal
    1. Creating and Maintaining a Motivating Atmosphere
       1. Employee Motivation: An Overview
       2. Motivational Theories
       3. Motivational Theories in Relation to Employee Performance
    2. What Workers Really Want
    3. Mentoring
       1. Mentoring Programs
       2. Mentoring Programs in Relation to Performance Appraisals
    4. Managerial Feedback
    5. Performance Appraisals for Remote Employees
       1. What Is Remote Employment?
       2. Performance Monitoring
       3. Building a Relationship with Remote Employees
       4. Performance Measurement
    6. Web-Based Performance Appraisals
       1. Advantages of Web-Based Appraisals
       2. Disadvantages of Web-Based Appraisals
       3. Appraisal Software
    7. Recap
    8. Review Questions
15. Bibliography
16. Post-Test
17. Index
18. Footnotes
    1. ch00_fm06_course
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