Performance Management For Dummies

Chapter 14

Implementing Team Performance Management

IN THIS CHAPTER

Understanding how teams work

Designing and implementing performance management for teams

Connecting team performance management with team rewards

Surveys by Deloitte and other consulting firms show that more than 90 percent of companies believe that organizations should be redesigned by including a team component. So it is impossible to think of an organization that doesn’t organize its functions at least, in part, based on teams. Why is this happening? Teams are critical for decentralizing authority, improving communication, and creating more customer-centric organizations. The use of teams is not an industry-based phenomenon. It is happening everywhere: IT, consulting, health care, and the military.

The U.S. military’s hierarchical command and control structure hindered operational success during the early stages of the Iraq war. Consequently, retired U.S. Army General Stanley McChrystal, who served as Commander of U.S. Forces in Afghanistan, decentralized authority to empowered teams. In his view, a team-based ...