Chapter 21

Ten Tips for Becoming a Great Performance Management Leader


Bullet Becoming an effective coach

Bullet Rating and evaluating performance accurately

Bullet Giving feedback and conducting performance meetings effectively

If you manage people, you must learn several important skills to become a performance management leader. This chapter describes the ten skills that are most important.

Become an Effective Coach

To become an effective coach, do the following seven things:

  • Establish development objectives.
  • Communicate effectively.
  • Motivate employees.
  • Document performance.
  • Give feedback.
  • Diagnose performance problems and performance decline.
  • Develop employees.

Develop a Good Coaching Relationship and Facilitate Employee Growth

A good coaching relationship is essential. The relationship between the coach and the employee must be trusting and collaborative.

You must listen in order to understand. In other words, the coach needs to try to walk in the employee’s shoes and view the job and organization from his or her perspective. Coach with empathy and compassion. Such compassionate coaching will help develop a good relationship with the employee.

Your main role is one of facilitation. ...

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