Performance Management: Measure and Improve The Effectiveness of Your Employees

Table of Contents

1. Harvard Business Essentials
2. Title Page
3. Copyright Page
4. Table of Contents
5. Introduction
6. 1 - Goals
   1. Goals Begin at the Top—Well, Almost
   2. Goals Versus Activities
   3. Characteristics of Effective Goals
   4. Three Mistakes to Avoid
   5. Get It on Paper
   6. Four Steps to Accomplishing Goals
   7. Summing Up
7. 2 - Motivation
   1. Theories of Motivation
   2. What About Rewards?
   3. Practical Tips for Motivating
   4. Summing Up
8. 3 - Monitoring Performance
   1. Observe and Gather Data
   2. Move from Observation to Discussion
   3. Be an Active Listener
   4. Ask the Right Questions
   5. Form and Test Your Hypothesis
   6. Summing Up
9. 4 - Closing Gaps and Improving Performance
   1. Coaching Opportunities
   2. Discussion and Agreement
   3. Active Coaching
   4. Summing Up
10. 5 - Becoming a Better Coach
    1. Conserve Time and Energy
    2. Create the Right Climate
    3. Avoid These Common Mistakes
    4. The Challenge of Team Coaching
    5. Summing Up
11. 6 - Formal Performance Appraisal
    1. What Is It?
    2. Eight Steps to Effective Appraisal
    3. Two Problems to Avoid
    4. Summing Up
12. 7 - Employee Development
    1. Begin with the Employee
    2. Develop a Plan
    3. Basic Tactics for Employee Development
    4. Summing Up
13. 8 - Intractable Performance Problems
    1. Diagnose the Problem
    2. Confront Poor Performers
    3. Handling C Performers
    4. Is Burnout the Problem?
    5. When All Else Fails
    6. Summing Up
14. Epilogue - What Leaders Must Do
15. APPENDIX A - Useful Implementation Tools
16. APPENDIX B - Handling a Dismissal
17. Notes
18. Glossary
19. For Further Reading
20. Index
21. About the Subject Adviser
22. About the Writer