3

Monitoring Performance

Looking for What’s Going Wrong and Right

Key Points Covered in This Chapter

  • A multistep process for understanding performance relative to goals
  • The why and how of active listening
  • Common causes of poor performance

ONCE YOU AND your subordinates have agreed on goals and planned how to reach them, your employees should be ready to head off on the right trajectory. Anything you can do to motivate them will be a big plus.

At some point in the future, you and these employees will sit down together to appraise how well they have performed with respect to their goals. And you’ll talk about new goals. That is the natural end of the performance management cycle—and the beginning of a new one. As a manager, however, you have ...

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