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Performance Management: Measure and Improve The Effectiveness of Your Employees by Harvard Business School Press

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8

Intractable Performance Problems

Face Them Head-On

Key Topics Covered in This Chapter

  • A two-step process for dealing with poor performance
  • The best ways to handle C-level performers
  • When dismissal is the best course

PROBLEM EMPLOYEES. Their performance or workplace behavior is unsatisfactory. They show little commitment to the job and appear bored. Employee entitlements interest them more than their goals. Counseling sessions always end the same way: these employees agree to change but do not follow through. Worse, they eat up your time and create dissatisfaction among their colleagues. And they put your managerial ability to the test. Do you have subordinates like these?

This chapter examines the problems that managers encounter in dealing ...

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