
344 Performance Management Systems and Strategies
Therefore, to improve performance management systems and so also the overall business perfor-
mance of the organization, it is necessary to understand the process, then train people to transform
the performance improvement project to a six-sigma project and periodically measure the levels of
achievement.
PERFORMANCE IMPROVEMENT THROUGH
INNOVATION AND CREATIVITY
Innovation is another important tool for achieving business results. Innovation can encompass products/
services, process, managerial styles, and even performance management systems. Innovation in per-
formance management can be either ...