Chapter 5


The previous chapters introduced different types of indicators that can be adopted for measuring performances: value-based indicators, accounting indicators, and value drivers. All three types have advantages and disadvantages, emphasizing that it is impossible to build a good performance measurement system (PMS) without a mix of indicators. This situation has led several enterprises to build indicator scorecards, which are groups of different types of indicators that together can fulfill all managerial needs. Obviously, indicators included in the scorecard must be consistent with the company’s competitive position and its organizational configuration.


balanced scorecard; strategy map; risk scorecard

The previous chapters ...

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