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Performance Measures

What you measure is what you get. It’s just that simple. When the goals, guidance, expectations, and especially the reward system of any organization reinforce specific behaviors, employees will behave in that way. They may believe those are the correct measures, or they may disagree yet recognize that those behaviors are the way to succeed in that culture. Over time, many employees come to believe that the rewarded behaviors are the only rational activities and the stated goals are the only important objectives. When those goals are framed as internal processes (such as completed forms) rather than as citizen-centered, knowledge-based external results (such as improved outcomes for children and families), the ...

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