The Not-So-Secret Ingredient of High Performance

Key Topics Covered in This Chapter

Theories of motivation

Intrinsic and extrinsic rewards

The messy problem of incentive systems

Ten motivational practices


MOTIVATION IS THE next important piece of managing employee performance. It is, in fact, at the very heart of performance management—something that managers must attend to all the time. A person can understand goals and why they are important, but must also be motivated to pursue them. You can coach this same person to close performance gaps and improve productivity, but the employee won’t take that coaching to heart if he ...

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