Some people struggle to raise concerns in a straightforward manner. Understand the role that body language plays so that you can read a person’s body posture and facial expression to gauge whether they are holding back or responding positively.
Avoid reading too much into a single gesture – look for clusters of them.
If the employee looks tense, ensure that you look relaxed yourself.
You may need to coax a staff member into speaking their mind, particularly if they are worried about what you will think, or do not know you very well. Begin with questions about easy and positive issues. ...