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adjusting tothe workplacestyles of others

Jane (a Green) heads the client-servicing area at a major Chicago insurance company. She needs to make a presentation to her boss, Rich (a Blue), to obtain more staff. Rich is ambivalent; he acknowledges that Jane’s excellent client relationships have significantly increased the firm’s business but that she has difficulty managing conflict. As a manager, she is weak at giving her staff clear and concise feedback. Rich wonders if she could handle more people, but he knows that he can be too blunt and critical; he wants to make sure he addresses the situation well.

PEOPLE TEND TO leave jobs because of their bosses and coworkers, not the job itself. “If it weren’t for my manager, I’d really love my ...

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