Peter F. Drucker on Nonprofits and the Public Sector

CHAPTER SIX

The Coming Rediscovery of Scientific Management

EVERYBODY “KNOWS” THE FOLLOWING “FACTS” about Frederick Winslow Taylor: His aim was “efficiency,” which meant reducing costs and increasing profits. He believed that workers responded primarily to economic incentives. He invented the “speed-up” and the assembly line. He saw only the individual worker, and not the work group. He considered workers to be “machines” and to be used as machines. He wanted to put all power and control into the hands of management, while he had deep contempt for the workingman. And he was the father of “classical organization theory,” with its hierarchical ...