CHAPTER TWENTY-FOUR
The Information-Based Organization
THE “OFFICE OF THE FUTURE” is still largely speculation. But the organization of the future is rapidly becoming reality—a structure in which information serves as the axis and as the central structural support. A number of businesses—Citibank, for instance, in the United States; Massey-Ferguson, the Canadian multinational tractor maker; and some of the large Japanese trading companies—are busily reshaping their managerial structure around the flow of information. And wherever we have been moving into genuine automation of manufacturing production, as in the Erie, Pennsylvania, locomotive plant ...
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