
This is exactly the type of information a company should not include in e-
mails. Also, if they really think it’s that critical, American Express has your phone
number and could call you or could send an e-mail requesting that you contact
American Express via phone, directing you to the site without any links.
WARNING
We’ll say this once in this book, but it is extremely important: E-mail is
not an authoritative protocol for delivery of information; don’t treat it
as such!
And to prove this point, we’ll start looking at the links that are provided in
this e-mail. First, there’s www.americanexpress.com/updatecontactinfo, but in the
source it actually is: ...