7.3. Dispute Resolution

Most employment disputes are resolved within the organization, but on some occasions that is not possible. In the worst case, employment disputes are resolved in court—a very long and expensive process for all parties. Alternative dispute resolution (ADR) covers a range of methods used to solve disagreements without litigation. These alternatives are often able to resolve problems with less animosity than occurs when a lawsuit is filed, and at far less cost to the parties.

7.3.1. ADR Methods

Several different methods can be used in resolving disputes before they reach the level of court action. Initially, the parties involved in a dispute may attempt a cooperative problem-solving meeting, where they work together to ...

Get PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.