PHR/SPHR Quick Reference: Professional in Human Resources

Table of contents

1. Dedication
2. Contents
3. Acknowledgements
4. Author’s Note
5. Frequently Asked Questions
6. Functional Area 1. Business Management and Strategy
   1. The Evolving Role of HR
   2. A Brief Historical Scan of HR
   3. HR as It Was, and HR as It Is (or Can Be)
   4. The HR Impact Model
   5. Policies and Procedures
   6. Programs and Processes
   7. Consultants
   8. Catalysts for Change
   9. Dimensions of HR—Three Legs of a Stool
   10. Leg #1: Administrative
   11. Leg #2: Strategic
   12. Leg #3: Operational/Tactical
   13. The HR Professional as Internal Consultant
   14. The Seven Stages of Internal Consulting
   15. Fayol’s Management Functions
7. Functional Area 2. Workforce Planning and Employment
   1. Relevant Laws (in chronological order)
   2. Relevant Case Law (in chronological order)
   3. Relevant Legal Concepts / Torts
   4. Types of Employment Applications
   5. Components of AAPs
   6. Pre-Employment Tests
   7. Planning Tools
   8. Interviews, Types of
   9. Interview Questions, Types of
   10. Interviewing Pitfalls
8. Functional Area 3. Human Resource Development
   1. Foundational Concepts
   2. ADDIE - “Design”
   3. Identify, Develop and Define Outcome Objectives
   4. Developing Training
   5. Training / Delivery Techniques
   6. Metrics
   7. Quality
   8. Evaluation
   9. Foundational Concepts
   10. Performance Appraisal Methods
9. Functional Area 4. Compensation and Benefits
   1. Pre-FLSA Relevant Laws
   2. Fair Labor Standards Act (FLSA), 1938
   3. Equal Pay Act (EPA), 1963
   4. Related Laws – Primarily Benefits-Focused
   5. Retirement Plans
   6. Dental Insurance, Types of
   7. Health and welfare benefits
10. Functional Area 5. Employee and Labor Relations
    1. Relevant Laws (in chronological order)
    2. Relevant Case Law (in chronological order)
    3. Bargaining / Negotiation
    4. Concepts, Principles & Practices
    5. Organizational Structure of Labor Unions
    6. Picketing
    7. Strikes and Lockouts
    8. Related Federal Agencies
    9. ER and LR Responsibility 09
    10. Structure
    11. Certification Concepts / Procedures
    12. Collective Bargaining / Contract Negotiation
    13. Deauthorization / Decertification
11. Functional Area 6. Risk Management