CHAPTER 8Emailing the Right Message
♦ Email: Do the Old Rules Still Apply? ♦
Michelle wanted to request a five-day class in HTML (Hypertext Markup Language) for her administrative assistant, Anne. She decided to email the request to her boss, Chris. To organize her email, she wrote down all the reasons she could think of to support her request. She wanted to highlight Anne’s accomplishments and show how the training would benefit both Anne and the division. Michelle also knew that her boss would be concerned about a regional meeting for which Anne had major planning responsibility. The meeting was coming up in January, and the HTML class was ...
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