Planning and Managing Change

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Contents
5. About This Course
6. How to Take This Course
7. Pre-Test
8. 1 What Does It Mean to Manage Change?
   1. What Can You Do to Manage Change?
   2. Taking a Proactive Approach to Change Management
   3. The Five Types of Change
      1. Understanding the Five Types of Change
   4. A Change Readiness Mind-Set
   5. Six Key Competencies for Change Leaders
      1. Understand Change Management
      2. Prepare for Change
      3. Manage the Change Journey
      4. Build Change Management Skills
      5. Plan the Change
      6. Learn from Change
   6. Creating a Performance Improvement Plan
   7. Recap
   8. Review Questions
9. 2 Preparing for Change
   1. Factors Indicating the Need for Change
      1. What Happened to Simmons Stores
   2. Avoiding Complacency and Stagnation
      1. What Happened to Dan
   3. Diagnosing the Impact of Change
      1. Creating a Change Impact Analysis
   4. Identifying Roles Required for Successful Change
      1. Sponsor
      2. Change Leader
      3. Executive Leadership Team
      4. The Change Management Team
      5. Specialist Roles
      6. Understanding Stakeholder Needs
   5. Selecting Members of the Change Management Team
      1. Team Member Criteria
   6. Getting Your Team Set Up and Off to a Good Start
   7. Recap
   8. Review Questions
10. 3 Managing the Change Journey
    1. Identifying Reactions to Change
       1. Why Change Is Difficult
       2. Negative Reactions to Change
       3. Positive Reactions to Change
       4. Managing Reactions to Change
    2. The Process of Transition
    3. Making a Case for Change
    4. Creating the Vision for Change
       1. Steps to Finalizing Your Vision
       2. Designing a Communication Strategy
       3. Case Scenario: Excel’s Communication Strategy
       4. Key Attributes of an Effective Strategy
    5. Managing the Scope and Speed of Change
       1. Case Study: Implementing a Successful Change Strategy
       2. Strategies for Managing the Scope and Speed of Change
    6. Recap
    7. Review Questions
11. 4 Building Change Management Skills
    1. Key Change Management Skills
    2. Understanding Resistance to Change
       1. Why People Resist Change
    3. Overcoming Resistance to Change
       1. Facilitating Openness and Understanding
    4. Influencing Others
       1. Understanding Communication Style
       2. The Direct Approach
       3. The Enthusiastic Approach
       4. The Precise Approach
       5. The Accommodating Approach
    5. Recap
    6. Review Questions
12. 5 Creating the Change Management Plan
    1. Stages of Organizational Development
       1. Stage 1: Dream Stage
       2. Stage 2: Structure Stage
       3. Stage 3: Productivity Stage
       4. Stage 4: Complacency Stage
       5. Stage 5: Early Decline Stage
       6. Stage 6: Performance Decline Stage
       7. Stage 7: Dropout Stage
    2. Identifying Opportunities for Change
    3. Creating a Change Management Plan
       1. Step 1: Clarify the Change Purpose and Goals
       2. Step 2: Clarify What Will Not Change
       3. Step 3: Build Support and Ownership
       4. Step 4: Design Change Management Initiatives
       5. Step 5: Implement Change Management Initiatives
       6. Step 6: Learn and Adjust
    4. Why Change Efforts Fail
       1. Eight Key Reasons Why Change Efforts Fail
       2. Avoiding Programmatic Change
       3. Case Study: A Change Management Plan That Failed
    5. Recap
    6. Review Questions
13. 6 Learning from Change
    1. The Relationship Between Change and Learning
       1. Gathering Feedback
       2. Creating a Change Learning Process
    2. Success Factors and Obstacles
       1. Greatest Contributors to Success
       2. Greatest Obstacles to Success
    3. Monitoring Change Implementation
       1. Case Study: QWEST Manufacturing Learns from Failure
    4. Coaching Teams Through Change
    5. Recap
    6. Review Questions
14. Bibliography
15. Post-Test
16. Index