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Platinum Edition Using® Microsoft® Windows® XP by Brian Knittel, Robert Cowart

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Diagnostic Tools and Utilities

There are several sorts of problems that you can encounter in a network:

  • Pilot error: entering incorrect paths, filenames, or passwords.

  • “Soft” problems that occur even with perfectly functioning network connectivity; these are problems such as inadequate security privileges on accounts to access network resources.

  • “Hard” problems, the failure of network connectivity itself. These can be due to software configuration errors, or hardware failure.

Networks are built in layers, from the nitty-gritty of wiring and hardware up to the more abstract concepts of user permissions, and each layer depends on the ones below it. As I mentioned in the previous section, you can often determine where a problem is located by looking ...

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