CHANGISTICS TAKEAWAY #4: THE ISSUE PEOPLE IDENTIFY AS THE ISSUE IS USUALLY NOT THE REAL ISSUE.

Success in any change, and even more importantly, in any step of a change is largely dependent on identification of the real problem or issue. Often, the obvious problem is masking an obscured larger issue. This is true in both personal and organizational environments.

Within either environment, tough questions need to be asked and answered honestly to clear through the ambient fog. One of the more effective methods for successfully digging through the obscurations is through the (aforementioned) 5-Why method. The 5-Why method is the grown-up version of the over-inquisitive child. For instance, one of my children was upset that it was raining outside, ...

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