Appendix A. Business Process Improvement Standards

Six Sigma and ITIL

In an effort to retain control of the entire IT environment and ensure on-going interoperability, several IT-specific, standards-based process improvement methodologies have been developed. Organizations that use IT-centric process improvement methodologies understand the value defined methodologies bring to the situation. IT-specific process improvement methodologies are complementary to project management methodologies. Organizations that use both methodologies (IT and project management) have grasped the value good process definitions bring to the company including faster, better execution, enhanced results, and improved company performance.

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