O'Reilly logo

PM Crash Course™ for IT Professionals by Martha Young, Rita Mulcahy

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Appendix A. Business Process Improvement Standards

Six Sigma and ITIL

In an effort to retain control of the entire IT environment and ensure on-going interoperability, several IT-specific, standards-based process improvement methodologies have been developed. Organizations that use IT-centric process improvement methodologies understand the value defined methodologies bring to the situation. IT-specific process improvement methodologies are complementary to project management methodologies. Organizations that use both methodologies (IT and project management) have grasped the value good process definitions bring to the company including faster, better execution, enhanced results, and improved company performance.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required