Chapter 12. Communications Management

Goals of This Chapter

Upon completion of this chapter, you should be able to:

• Develop a communications management plan

• Identify the elements that make up the communications management plan

• List areas of a project that need to be communicated regularly, and to whom

• List the best ways to communicate specific types of information

Effective communication can be difficult, especially when you deal with team members you have not met, and/or when team members are from different cultures. When you add bad communication habits and methods to the mix, communication problems on IT projects only become compounded.

How many times have you listened to a voicemail message and deleted it before the message was ...

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