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PM Crash Course™ for IT Professionals by Martha Young, Rita Mulcahy

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Chapter 12. Communications Management

<feature><title>Goals of This Chapter</title>

Upon completion of this chapter, you should be able to:

<objective>

Develop a communications management plan

</objective>
<objective>

Identify the elements that make up the communications management plan

</objective>
<objective>

List areas of a project that need to be communicated regularly, and to whom

</objective>
<objective>

List the best ways to communicate specific types of information

</objective>
</feature>

Effective communication can be difficult, especially when you deal with team members you have not met, and/or when team members are from different cultures. When you add bad communication habits and methods to the mix, communication problems on IT projects only ...

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