Chapter 2: Planning for Quality
Review the project scope to determine the quality requirements and standards needed to meet stakeholder expectations.
When talking about quality in project management, keep several things in mind. First, project quality is different from product quality. Project quality has to do with how you manage the project: For example, do you follow a methodology? Are your plans integrated and complete? Do you meet your schedule deliverables dates? Are you on budget? In contrast, product quality is dependent upon the nature of the product. After all, product quality requirements for producing a concert or an event are very different from building a childcare center.
Another thing to keep in mind is that the majority of the quality concepts used in project management come from a manufacturing environment. Therefore, many quality-management tenets are based on work done by J. Edwards Deming, Walter Shewhart, Philip Crosby, Joseph Juran, and other well-known quality pioneers. The PMP exam won’t expect you to know which expert developed specific tools and axioms, nor will it expect you to know the details of any proprietary methodology, such as TQM, CMMI, or Six Sigma. However, you are expected to have a basic understanding of quality principles, including how they relate to project management.
In addition to the basic quality principles, you also ...