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PMP Certification
book

PMP Certification

by Subramanian Chandramouli
June 2019
Intermediate to advanced content levelIntermediate to advanced
576 pages
17h 21m
English
Pearson Education India
Content preview from PMP Certification

7

Quality Management

CHAPTER COVERAGE

  1. Quality Versus Grade
  2. Precision Versus Accuracy
  3. Quality Policy
  4. Costs of Quality
  5. Affinity Diagrams
  6. Quality Management Plan
  7. Quality Audits
  8. Cause and Effect Diagrams
  9. Pareto Charts
  10. Control Charts
INTRODUCTION

Quality means different things to different people, according to their positional and influencing roles. A customer may define quality as “fitness for intended use,” whereas a vendor may define it as “meeting the requirements.” More formally, the term quality may be used to indicate the degree to which the inherent characteristics of a product or feature meet stated or implied requirements. Quality management refers to the processes necessary to ensure that a project will satisfy the needs for which ...

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Publisher Resources

ISBN: 9789389588125