185
Project Communications
Management
Study Hints
The Project Communications Management questions on the PMP
®
certication
exam are relatively basic and are taken primarily from the PMBOK
®
Guide and
other PMI
®
-published reference materials. Common sense and your own experi-
ence will play a large role in your ability to answer the questions on this topic.
There will be questions that test your specic knowledge of PMBOK
®
Guide
terms and concepts. However, there will also be many general questions that
require you to choose the “best” answer.
The questions focus on formal and informal communication, verbal versus
written communication, performance reporting, and management styles. PMI
®
considers management style to be an essential component of how a project man-
ager communicates.
The PMI
®
handbooks (which are now included in Principles of Project
Management, PMI
®
, 1997), Roles and Responsibilities of the Project Manager
by John R. Adams and Brian W. Campbell, Conict Management for Project
Managers by John R. Adams and Nicki S. Kirchof, and Team Building for Project
Managers by Linn C. Stuckenbruck and David Marshall, should be studied thor-
oughly for this section of the PMP
®
certication exam. Also review Appendix X3
in the PMBOK
®
Guide.
The PMI
®
publication Human Resource Skills for the Project Manager, which
is Volume 2 of The Human Aspects of Project Management by Vijay K. Verma,
is another useful reference. In these publications, many mention the impor-
tance of the kickoff meeting one of the most effective mechanisms in Project
Communications Management. The nature and purpose of this meeting are
discussed in Team Building for Project Managers but it is not discussed in the
PMBOK
®
Guide. However, it is Task 12 in Planning in the ECO.
186 PMP® Exam Practice Test and Study Guide
PMI
®
views Project Communications Management as a process consisting of
three elements: plan communications management, manage communications,
and control communications. See PMBOK
®
Guide Figure 10-1 for an overview of
this structure. Know this chart thoroughly.
Following is a list of the major Project Communications Management topics.
Use it to help focus your study efforts on the areas most likely to appear on the
exam.
Project Communications Management 187
Major Topics
Importance of project communications management
Communication dimensions
Communication channels
Communication skills
Plan communications
The communications model
Encode
Transmit message
Decode
Acknowledge
Feedback/response
Communications requirements analysis
Communications technology
Communication methods
Meetings
Communications management plan
Manage communications
Sender-feedback model
Choice of media
Writing style
Meeting management techniques
Presentation techniques
Facilitation techniques
Listening techniques
Information management systems
Performance reporting
Simple
Elaborate
Project communications
Barriers to communication
Control communications
Issue log
Meetings
Work performance information
Change requests
Project Communications Management 189
Practice Questions
INSTRUCTIONS: Note the most suitable answer for each multiple-choice
question in the appropriate space on the answer sheet.
1. The communications management process goes beyond distributing relevant
information as it—
a. Focuses on establishing working relationships and standard formats for
global communication among stakeholders
b. Ensures information being communicated has been appropriately gener-
ated, received, and understood
c. Establishes individual and group responsibilities and accountabilities for
communication management
d. Discusses how sensitive communications are to be handled
2. One purpose of the communications management plan is to provide infor-
mation about the—
a. Methods that will be used to convey information
b. Methods that will be used for releasing team members from the project
when they are no longer needed
c. Project organization and stakeholder responsibility relationships
d. Experience and skill levels of each team member
3. Project managers for international projects should recognize key issues in
cross-cultural settings and place special emphasis on—
a. Establishing a performance reporting system
b. Using good communication planning
c. Establishing and following a production schedule for information distribu-
tion to avoid responding to requests for information between scheduled
communications
d. Using translation services for formal, written project reports
4. You are managing a project with team members located at customer sites on
three different continents. As you plan communications with your stakehold-
ers, you should review—
a. Stakeholder management plan
b. Stakeholder register
c. Communications model
d. Communications channels

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