HAPPY
CUSTOMERS
BUSINESSES ARE BUILT ON
Give them the very best
Make doing business a pleasure
Let them choose how to shop
Bring them fresh, new thinking
Create a great customer community
Make paperwork clear and simple
Act on feedback quickly
Get their details right
Keep in contact
Remember the little touches. They will
First decide what you’ll be happy with
Be fl exible in how you get it
Know your limits – the red lines
Remember it’s OK to walk away
Understand what the other guy wants
Think about how they negotiate
Generate some options together
Take your time. There’s no rush
Sort out the little devilish details
Agree what you’ve agreed
It’s a Deal
Negotiate so you get what you want
It’s a Deal
Negotiate so you get what you want
Project management
ROCK
SOLID
Get Pocket Guru now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
