The Rise of Talent Analytics

Jeremy Shapiro and Thomas H. Davenport

WHEN A SENIOR MANAGER suddenly announces her resignation at your organization, what typically happens next? A panicked call to human resources? Emergency meetings on how to handle the transition? A hasty phone call to your favorite headhunter on speed dial? Some organizations still panic when a senior leader leaves. But many do not because through analytics, they know more about their people than their competitors do. These companies not only know exactly how much the departed senior leader was contributing—they also understand what internal relationships the leader depended upon to get the job done, what five other people could do the leader’s job just as well as she could, ...

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