Conflict is a central theme of our lives. We see the negative consequences of war and violence all around us. Even in the workplace, disputes and arguments cause problems and stifle productivity. But opposition can also be positive. For instance, our muscles become stronger as they encounter resistance. The bonds of our relationships can become stronger as we strive to overcome our differences. Likewise, says author Darby Checketts, businesses and organizations can become stronger as a result of conflict.
Postive Conflict is a book that goes beyond coping with or handling workplace conflict; its premise is that conflict is often an indicator that creative energy is about to be unleashed. There is potentially positive power inside opposition, just as with the fusion of atoms. When opposing ideas are openly explored, a breakthrough in thinking can occur, which can reveal more comprehensive solutions. And the coming together of these once-opposing forces multiplies the potential for success.
If our view of conflict transcends a win-lose mentality, we will see that the flipside of opposition is the opportunity for discovery and innovation. And in business today, we need leaders who can reconcile the seeming exclusivity of competing ideas and fuse them for new and better results. For example, it is the combination of self-confidence and humility that maximizes a leader’s effectiveness.
By reading Postive Conflict, you will:
• Recognize the creative energy inside conflict to unleash the power of opposites.
• Discover why the optimist’s answer to everything is “yes”—that the issue is not what is right or wrong, but how to synthesize ideas to expand problem-solving options.
• Help your stakeholders come together in a spirit of partnership to move beyond special interests and personality clashes.
• Understand that your own conflicting ideas and viewpoints reveal new dimensions of who you are and the range of opportunities that await you.
Darby Checketts is the president of Cornerstone Professional Development of Mesa, Arizona, which he founded in 1985. He is known by his clients as a powerful catalyst for innovation, high performance leadership, and service excellence. He is the author of eight other books, including Leverage: How to Create Your Own “Tipping Points” in Business and in Life. His work has influenced hundreds of organizations and millions of individuals around the world. His corporate career includes management positions at Ford Motor Company and Digital Equipment Corporation
Table of Contents
- Title Page
- Copyright Page
- Table of Contents
- Chapter 1 - The Energy Inside
- Chapter 2 - When Opposites Collide
- Chapter 3 - It’s Not About Taking Advantage
- Chapter 4 - A Respect for the Origin of Ideas
Chapter 5 - The Huge Fallacy of Not Listening
- Whose Stupid Idea Is That?
- Another Approach
- Listening: Do You Want To?
- The Weird-Jerk Syndrome
- Four Magic Words
- The Danger of Conflict Avoidance
- Dealing With Difficult People
- Increase Your Listening Effectiveness by 50 Percent Overnight
- Implications for Conflict Management
- Listening: A Very Intelligent Act
- Chapter 6 - The Optimist’s Answer to Everything
- Chapter 7 - Leadership: Becoming the Master of Dichotomies
- Chapter 8 - Communication: From Conflict to Innovation
- Chapter 9 - The Power of Personality Opposites
- Chapter 10 - The Power of Cultural Opposites
- Chapter 11 - The Power of Ideological Opposites
Chapter 12 - Getting What You Need by Helping Others Succeed
- Negotiating/Influencing Styles
- What About You?
- You, the Communicator
- Pushing Hot Buttons…or Not
- Discipline Is Remembering What You Want
- Defining Your Problem-Solving Mission
- Force Field Analysis
- The Balance of Power
- Adversaries and Enemies
- A Prayer Room for My Friends
- Revisit: Agree in Principle
- Recommended Reading
- About the Author
- Title: Positive Conflict
- Release date: October 2007
- Publisher(s): Career Press
- ISBN: 9781564149596