3
LOOK IN THE MIRROR
Be honest with yourself about the state of your organization.
When you were in high school, did you ever walk into an exam thinking you had mastered a subject only to receive a grade that was surprisingly average or even subpar? It’s a humbling but also potentially energizing experience—and one that we at Intermountain know quite well.
In 2016, before I became the organization’s new CEO, I asked executives on my new leadership team to hire a consulting firm to thoroughly assess our culture and operations. One might have thought this unnecessary: in recent years, Forbes had named us in its list of best top employers, and Moody’s and Standard & Poor’s had given us the highest rating of any nonprofit healthcare system. A number ...
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