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CHAPTER 5

MAKE DIALOGUE AUTHENTIC

Change happens by listening and then starting a dialogue with the people who are doing something you don’t believe is right.

Jane Goodall

For an organisational purpose to contribute to the sustainable success of a company, authentic dialogue is needed to uncover what the organisation is really about. When leaders are able to talk – and, more crucially, listen – to one another, a compelling purpose can be agreed. The organisation’s ‘why’ will then be able to guide day-to-day decision making, create alignment around future work and resolve ethical dilemmas. To take dialogue to this level, people need to feel safe to speak out, be willing to accept diversity of perspective and navigate any conflicts that a ...