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In our Monday morning meetings at Narativ, we put releasing obstacles to listening at the top of the agenda.

“I’m leaving for California this afternoon, and I have still a number of items to prepare for my presentation, in addition to booking a car. I’m a little scattered. Plus, it’s hot out, and I’m aware of what moving through that heat will be like.” Katy pauses. “That’s it. That’s what’s in my listening.” The rest of the Narativ team acknowledges her comments with a “thank you.” Then the next person speaks. “I’m preoccupied by the number ...

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