CHAPTER 1

POWERFUL CONVERSATIONS AND HIGH-IMPACT LEADERS

ALL LEADERS TALK. It is the power of their talk that determines whether they win or lose.

Think about it: the leader’s most fundamental and most important job is to be in touch with those around him or her. Whether it is in the hallways or on the phone, in the middle of the workday or after hours, while delivering a performance review to a key employee or a yearly address to thousands of employees, leaders are involved in a constant series of conversations.

Through these encounters, whether brief and spontaneous or scheduled and structured, leaders try to use their time with colleagues, employees, customers, and others to reach a variety of ends. Grabbing a moment, the leader takes the ...

Get Powerful Conversations: How High Impact Leaders Communicate now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.