CHAPTER 2

THE STRUCTURE AND IMPACT OF POWERFUL CONVERSATIONS

WHEN MOST OF US communicate, goals and desired outcomes are hit or miss. We might get lucky in advancing our agendas; we infrequently consider learning as a critical outcome; and we hope not to damage the relationship too badly along the way. So in talking with another person in the course of a busy day, we dust off the relationship, share a laugh or a complaint, and, for the most part, only incrementally improve our ability to connect. More likely than not, we simply maintain the status quo, put a few patches on the leaks in our information, and move on.

With High-Impact Leaders, it’s different. They see their conversations not as a challenge or a means for survival, but as an opportunity. ...

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