CHAPTER 6

POWERFUL CONVERSATIONS AND TRUST

I HAVE LONG thought of trust as a critical ingredient for bringing people together to do work. It was only when I closely examined the importance of communication as it relates to leadership—and how High-Impact Leaders communicate through Powerful Conversations—that I truly came to see how trust functions, why it is important, and what it does for the organizations and individuals involved.

The outputs of a Powerful Conversation are an advanced agenda, shared learning, and a strengthened relationship. In combination, these outputs lead to a deepening of trust. Successful leaders purposefully use Powerful Conversations to create and build trust in their immediate relationships and, by extension, within ...

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