O'Reilly logo

Powerful Conversations: How High Impact Leaders Communicate by Phil Harkins

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Introduction

CHILDREN HAVE A WAY of getting to the heart of complex issues with a candor and clarity that adults can seldom match.

At a company party several years ago, a five-year-old approached me and asked what I did at Linkage, Inc., the company I founded over a decade ago. In trying to rise to the challenge of describing my role, I explained what the company does, what our goals are, and what we try to provide for our clients and customers. Rather than describing myself as the leader or CEO of the organization, I told him that I was like the captain of the ship—even as it occurred to me that the day-to-day running of the ship is more a matter of influence, trust, and mutual commitment than any authority or command.

He interrupted me with ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required