What to Do When the Customer Is Overly Friendly

You pride yourself on your professionalism when it comes to interacting with your customers. You understand the importance of establishing a rapport and you appreciate customers who are friendly because you find interacting with them enjoyable. You feel good after handling a customer whose friendliness brightened your day. But then along comes the customer who’s a little too friendly, one who wants to be your friend or, worse, wants to be more than your friend. People who are overly friendly may make you feel uncomfortable, especially if the friendly gestures turn to open flirting. After all, you don’t know this person who is becoming way too chummy for your comfort level.

Even if you welcome the ...

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