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Practical Approaches For Designing Accessible Websites by Smashing Magazine

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Accessibility Originates With UX: A BBC iPlayer Case Study

By Henny Swan

Not long after I started working at the BBC, I fielded a complaint from a screen reader user who was having trouble finding a favorite show via the BBC iPlayer’s home page1. The website had recently undergone an independent accessibility audit which indicated that, other than the odd minor issue here and there, it was reasonably accessible.

The old iPlayer homepageiPlayer’s old home page.

I called the customer to establish what exactly the problem was, and together we navigated the home page using a screen reader. It was at that point I realized that, while all of the traditional ingredients of an accessible ...

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