Transform your IT project and make change stick with this step-by-step guide
Ensure your IT project is a long-term success by creating a comprehensive Change Management plan
Build support for your project and new system with both leadership and end users
Full of easy to use templates, tips for success, practical examples, and insider know-how from a Change Management consultant to several Fortune 500 companies
Transform your IT project and make change stick with this step-by-step guide.
In today’s fast-paced world of change, companies expect you to do more, with less. Drawing on over a decade of Change Management experience as a consultant with Fortune 500 companies including IBM and NCR, Emily Carr shares the secrets to making change happen smoothly.
If your company is like most, the number one reason that projects have failed over the years don’t have to do with technology. They have to do with people. People didn’t like the new technology. People weren’t trained properly on the change. People hadn’t received adequate communications and didn’t understand the change. Sound familiar?
Project teams rarely forget to work on the technology, but they often forget to work with the people, and no matter how amazing your new technology is, it’s useless unless people use it efficiently.
This book will help you focus on the people.
Packed with templates, checklists, and real-life examples, this user-friendly guide will provide you with the insights and guidance of an expert consultant, for a fraction of the price. You’ll follow a clearly laid out path from Change Management novice to confident and prepared change manager. You’ll be introduced to the Five Pillars of Change: Sponsorship, Stakeholder Management, Communication, Training, and Organization Design. You will work step-by-step through templates in each pillar to build and run a comprehensive Change Management plan tailor-made to your project and organization.
About the Author
Emily Carr has been working as a Change Management consultant for over a decade. As a consultant, she has worked with Fortune 500 companies to develop and execute successful Change Management, communications, and training programs for large-scale business and IT projects. These programs have had global reach across the United States, Australia, India, Eastern Europe, and the Middle East. Emily is also the author of the popular Change Management blog, Practical Change Management.
Table of Contents
Practical Change Management for IT Projects
- Practical Change Management for IT Projects
- About the Author
- About the Reviewers
- 1. What is Change Management?
2. Establishing the Framework for Change
- Remembering the emotional side of change
Integrating beyond your project team
- Corporate Communications
- Corporate Training
- Other project teams
- Exercise – developing partnerships
- Organization design
- Who is your Human Resources partner?
- Are job descriptions going to change?
- Exercise – updating job descriptions
- Sample solution
- Do you have the right number of people with the skills of the future?
- How will your run team be structured?
- What will your support organization look like?
3. Building Sponsorship for the Change
- Why do we need a change network?
- Steering committee
- Executive sponsors
- Change Agents
- Super users
- A final note on sponsors
4. Managing Your Stakeholders
- Conducting a stakeholder analysis
- The change curve
- Understanding the stages of change
- Surviving the Valley of Despair
- Conducting a change impact assessment
- Including end users in the change process
- Working with the project team
5. Communicating the Change
- The importance of two-way communication
- Push versus pull communication
- Breaking through the noise
- Conducting an audience analysis
- Conducting a vehicle analysis
- Communication messages by project phase
- Gathering feedback
- Creating the communication plan
- Writing good communication
6. Using Training to Prepare Your Stakeholders
- The importance of training
- Building knowledge through blended learning
- Identifying your training audience
- Gathering training input
- Planning for training development
- Planning for training delivery
- Evaluating participants
- Building continuous improvement into training
- Developing a sustainable training program
7. Ready, Set, Change
- Putting it all together – consolidating your templates
- Top tips by chapter
- Spreading the word about Change Management
- Title: Practical Change Management for IT Projects
- Release date: March 2014
- Publisher(s): Packt Publishing
- ISBN: 9781783000302