It is important to have representatives throughout the business and at all levels who sponsor the change alongside senior leadership. The next two sections focus on these sponsors.
Over the years, I have seen many different names for super users and change agents. Don't get hung up on the semantics. If you want to call them power users, go ahead. If your organization prefers the term advocates, no big deal. Select a name that works for your organization.
What you should focus on in the next two sections is choosing the right people ...