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Practical Change Management for IT Projects by Emily Carr

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Chapter 4. Managing Your Stakeholders

By the end of this chapter, you will be able to:

  • Conduct a stakeholder analysis to identify your stakeholder groups
  • Describe the behaviors that end users display during the different phases of adopting a change
  • Conduct a change impact assessment to determine how the change will impact tools and technology, business processes, and people
  • Motivate your project team, even during difficult projects

Once you have your sponsors in place, you need to understand who your stakeholders are and how to work with them throughout the change.

Managing Your Stakeholders

A stakeholder is any individual or group that is impacted by the change. They fall into ...

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