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Practical Change Management for IT Projects by Emily Carr

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Understanding the stages of change

For each stage, we will look at a description of the stage, as well as the desired behavior that people should demonstrate in that stage. I have also included the exit criteria for each stage. This is the behavior the stakeholders should be exhibiting before they are ready to move to the next stage of the change curve.

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Tip

Remember that different stakeholder groups will move through the stages of change at different times. For example, you should certainly expect that your executive sponsors would be at a more advanced stage than the average end user.

Unawareness

Your stakeholders will start in the unaware stage. ...

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