1. Murhy, Herta and Herbert Hildebrandt. Effective Business Communications, 6th ed., McGraw-Hill, New York, 1991.

  1. “Calling Mission Control,” Training and Development, August 1997, pp. 9–10.

  1. Mintzberg, Henry. “The Manager's Job: Folklore and Fact,” Harvard Business Review (1990): 68(2), March/April, pp. 163–177.

  1. Gayeski, Diane, and Jennifer Majka. “Untangling Communication Chaos: A Communicator's Conundrum for Coping with Change in the Coming Century,” Communication World, 13(7), September 1, 1996.

  1. Ibid.

  1. Seligman, Daniel. “On Bushspeak,” Fortune, August 13, 1990, p. 119.

  1. Kulish, Nicholas. “Still Bedeviled by Satan Rumors, P&G Battles Back on the Web,” The Wall Street Journal, September 21, 1999, p. B1.

  1. Naughton, Keith with Joan Raymond, Ken Shulman, ...

Get Practical Coach: Management Skills for Everyday Life, The now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.