Chapter 7. Creating High-Performing Teams

Chapter Objectives

This chapter will help you:

  • Identify the characteristics of high-performing teams

  • Understand when teams are and are not useful

  • Understand predictable stages of a team's life cycle

  • Learn how to avoid (or at least minimize) dysfuntional team processes

  • Learn how you, as a team member and leader, can help improve your team's performance

When I started this business of teams, I was anxious to get it done and get back to my real job. Then I realized that, hey, this is my real job.[1]


Teams are a fact of life for most organizations. We love them and we loathe them. Regardless of how we feel about them, we know that most organizations cannot survive without them. ...

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