Operations rely on sound decision-making from leaders who are capable of making them. Like many IT projects, we don't go from idea to reality in seconds. It takes planning, managing stakeholders, getting people on board with the idea, massaging egos, and so on. But how did we get that idea in the first place? It also didn't just pop up from nowhere.
Ideas are born from trying to fix or improve something that we've dealt with using data that we believe may or may not be true. Babies do not learn how to walk and crawl on their own. They see a toy, they get frustrated because they can't get it, and then they learn to crawl. They see people walking on two feet, practice, struggle to stand, and eventually take their ...
