Developing empathy means focusing only on the peaks and valleys of what the person tells you, nothing else.
A New Way to Listen
This Is a Different Kind of Listening
Listen for Three Components
Follow the Peaks and Valleys
Neutralize Your Reactions
Harness Your Emotional Empathy
Practice Your Skills
To develop empathy, you need to understand a person’s mind at a deeper level than is usual in your work. Since there are no telepathy servers yet, the only way to explore a person’s mind is to hear about ...