It’s almost magical how much better you understand someone when you spend time in review.
Make Sense of What You Heard
Pick Out the Concepts Each Participant Describes
Make Sense of Each Concept
What to Skip in the Transcript
Your Goal Is to Get Better
Write a Summary of Each Concept
Start with the Verb
Write the Rest of the Summary
Edit Until It’s Clean and Clear
Listening deeply to a person allows you to develop an understanding of his reasoning and reactions—it allows you to develop empathy. The more you practice listening, ...